Privacy Policy

Privacy Policy

Firdaus & Associates Property Professionals is a trading name of Firdaus & Associates Property Professionals Sdn Bhd, a property consultancy firm dealing with professional services involving individual clients and corporate bodies. Firdaus & Associates Property Professionals is committed to ensuring that your privacy is protected. This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

Collection and usage of Personal Information

Personal Information is data that can be used to identify or contact a single person. You may be asked to provide your personal information anytime you are in contact with our firm or our affiliated company. Firdaus & Associates Property Professionals and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our reports, certificates, products, services, content, and advertising. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

In order to enquire and receive our products and services or submit personal details for career application or simply to contact us or participate in an online survey, we need to know your name, e-mail and postal address, contact telephone numbers, curriculum vitae, contact preferences, and credit card information, services in which you are interested and geographic regions of interest. We may use your personal information, including date of birth and National Registry Identity Card No.(NRIC No.) or Passport No., to verify identity, assist with identification of users, and to determine appropriate services. From time to time, we may use your personal information to send important notices, such as communications about research information, products and services and changes to our terms, conditions, and policies. Because this information is important to your interaction with Firdaus & Associates Property Professionals, you may not opt out of receiving these communications. We may also use personal information for internal purposes such as auditing, data analysis, and research to improve our products, services, and customer communications.

We gather this information to allow us to process your registration and provide you with the required and intended services or information. From time to time we may provide your information to our internal valuation, real estate agency, property management, finance and admin, retail and consultancy and market research departments for property valuation, property wanted, sale, rent, project marketing purposes, invoicing, research and analysis purposes so that we can monitor and improve the services we provide as well as introduce properties for investment purposes. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services as well as marketing our services and properties.

On registration you may have indicated that you were happy to be contacted by our group of companies with information about special features of our web site or any other service or products which we think may be of interest to you. If you no longer wish to receive this information, please send a blank e-mail message to [email protected].

You may also have elected to receive information from third parties which we think may be of interest to you. If you would rather not receive this information, please send an e-mail to [email protected]. We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an e-mail to [email protected]

Protection of information

The internet is not a secure medium. However we have put in place various security procedures as set out in this policy. Firdaus & Associates Property Professionals takes the security and privacy of its customers’ personal information extremely seriously. We have strict internal procedures which cover the storage, access and disclosure of your information.

Sale of business

In the event that this business is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchaser and their advisers and will be passed on to the new owners of the business.

Updating your details

If any of the information that you have provided to Firdaus & Associates Property Professionals changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to [email protected] [or by sending a letter to Firdaus & Associates Property Professionals Sdn Bhd, Suite 8.07, Level 8, Tower 2, Wangsa 118, No. 8, Jalan Wangsa Delima, Wangsa Maju, 53300 Kuala Lumpur.

Your consent

By submitting your information, you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

Because the Internet infrastructure is global the information you provide may be transferred to countries outside Malaysia that do not have similar data protection legislation during use as set out in this Policy. However, we have taken the steps outlined above to try to improve the security of your information.

How to contact Firdaus & Associates Property Professionals

We welcome your views about our web site and our Privacy Policy. If you would like to contact us with any queries or comments please fill up the contact form in our website and state the queries or comments.

The use of Cookies and Other Technologies by Firdaus & Associates Property Professionals

We may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behaviour, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of property advertisements and web searches. We treat information collected by cookies and other technologies as non‑personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

We use cookies and other technologies to remember personal information when you use our website. Our goal in these cases is to make your experience with Firdaus & Associates Property Professionals more convenient and personal. For example, knowing your first name lets us welcome you the next time you visit our website. Knowing someone using your computer or device enquiring for a certain property or used a particular service helps us make our advertising and email communications more relevant to your interests.

If you want to disable cookies, you can use your web browser to block cookies. We would advice you to check with your web browser provider to find out how to disable cookies.

As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyse trends, to administer the site, to learn about user behaviour on the site, to improve our product and services, and to gather demographic information about our user base as a whole. Firdaus & Associates Property Professionals may use this information in our marketing and advertising services.

In some of our email messages, we use a “click-through URL” linked to content on our website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

Third‑Party Sites and Services

Firdaus & Associates Property Professionals websites, products, research and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties.

Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

Children and Other Individuals

For parents or legal guardians, we seek your cooperation to not allow the minor (individuals under 18 years of age) under your care to submit Personal Data to Firdaus & Associates Property Professionals. In the event that such Personal Data is provided to us, you hereby consent to the processing of the minor’s Personal Data and personally accept and agree to take responsibility for his or her actions.

In the event that you have provided Personal Data relating to other individuals (such as your referees, spouse, family members, agents), you represent and warrant that you are authorised to provide their Personal Data to us and you have obtained their consent for the processing of their Personal Data.

Exclusion of Liability

Firdaus & Associates Property Professionals shall not be liable for any alleged violation, breach or non-compliance with any precept of privacy or the protection of Personal Data in the following cases:-
(a) The website being temporarily unavailable due to technical issues beyond our control;
(b) An act of nature or event outside our control, resulting in the malfunction or damage or destruction in any equipment or machinery used to secure, store, or process Personal Data;
(c) The Personal Data is readily available or able to be found in the public domain; or
(d) Despite our best efforts, there is unauthorised access, modification, alteration, misuse, tampering, or abuse of Personal Data caused by the malicious or fraudulent or criminal acts or conduct of third party not being under our control or direction.

Others

It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Firdaus & Associates Property Professionals to disclose your personal information. We may disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.

Miscellaneous

This Privacy Policy will be governed and be interpreted pursuant to the laws of Malaysia. If any part of this Privacy Policy is unlawful, void, or unenforceable, that part will be deemed severable and will not affect and enforceability of any remaining provisions.

Every effort is made to keep the website up and running smoothly. Firdaus & Associates Property Professionals may revise this Privacy Policy at any time in order to keep this Privacy Policy current and up to date. If there are any changes to this Privacy Policy, we will replace this Privacy Policy with an updated version and such changes will be effective starting from the date that we published the revised Privacy Policy on our website.